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Frequently Asked Questions

Find answers to our most frequently asked questions

Am I locked in after opening an account?

No, you can withdraw whenever you want without paying any additional fees (aside from monthly fees to the point of withdrawal). You should, however, bear in mind that the minimum recommended investment term for stocks and shares investments is generally three years due to the nature of the investments.

How do I reset my passcode?

If you have forgotten your passcode, follow these steps to reset it: 

  • Open Clim8 App
  • Click on “forgot passcode?” 
  • The next screen will ask you enter your email address
  • You will receive a one-time login link to your email address
  • Click on “log in” in the email 
  • Set up your new pass code
  • Confirm new pass code

How do I update my address?

Simply contact support@clim8.com and provide proof of your new address such as a bank statement or utility bill dated within the last three months.

How do I update my email address?

Simply contact support@clim8.com and our team will take care of the rest.

How do I update my personal details?

Simply contact support@clim8.com and our team will take care of the rest.

How do I close my account?

You will need to contact support@clim8.com to request the closure of your Clim8 account. You can close your account and withdraw your money at any time. As required by law, after we close your account, we hold your personal information for a period of time. You can find more information on our privacy policy.

How do I transfer-out to another provider?

You will need your provider to contact transfers@clim8.com 

With investing, your capital is at risk. For illustrative purposes only and does not constitute investment advice.
Tax treatment depends on the individual circumstances of each client and may be subject to change in the future.
Past performance is not a reliable indicator of future results.

Customer support

Still need help? Contact our customer support team