fbpx
View our pitch

Frequently Asked Questions

Find answers to our most frequently asked questions

What is the minimum investment amount?

When you set up a direct debit with us, you can deposit from as little as £10 and up to £2000 per payment. For a one-off deposit, you can start with £25 and there is no upper limit.

How to contribute to your Clim8 account

For one-off payments completed via an “Easy bank transfer” or manual bank transfer method, it usually takes a few hours to appear in your Clim8 account. If you’ve set up a direct debit, it can take up to 5 working days after the payment has been collected for it to show up in the app. 

When will the contribution appear in my Clim8 account?

For one-off payments done via Easy or manual bank transfer method, it usually takes around 1 day to reach your Clim8 account. If you’ve set up a direct debit, it can take up to 5 working days for your payment to show up in the app.

Why has my portfolio value not gone up or down?

Until we invest your contribution into your selected portfolio, you will not see any value changes. Trades are placed twice a week (trading days may alternate), and any payments received after 5 PM on a trading day will be processed and traded on the next available trading day.

Why has my contribution been rejected and returned to my bank account?

It is likely one of the two things happened:

1. The money you sent may have come from a bank account not registered with your Clim8 account, a so-called ‘non-nominated’ bank account. Therefore the payment couldn’t be matched and had to be returned. 

2. The unique payment reference (displayed when you opt for “manual” payment within the Clim8 app to help us identify which portfolio and account the payment is for) was either not included or was incorrect. Therefore the payment couldn’t be matched and had to be returned. 

Why is my payment not showing in my account?

Contributions and payments will generally show within your Clim8 account the next working day. If you see that the funds have been deducted from your bank account but not showing If they have not, then the payment most likely wasn’t successful. If that happens, please contact support@clim8.com, and we can help.

I selected the easy bank transfer payment method but cannot see my nominated bank provider?

We use a third party called TrueLayer when you select the easy bank transfer payment method. They work with many bank providers, which you will be able to see in the list. If you cannot find your nominated bank provider, this means TrueLayer and your bank provider may not be integrated. Therefore, simply opt for the regular bank transfer payment method in order to make a payment. 

How can I set up a direct debit?

You can easily set up your direct debit in the app, using the “recurring payments” feature. Access it through your individual account view and simply choose your preferred payment frequency – monthly or weekly.

Can I end up in debt by investing with Clim8?

No, you cannot lose more money than you put into an ISA or GIA account with Clim8. You can however, in a worst case scenario, lose any amount invested.

With investing, your capital is at risk. For illustrative purposes only and does not constitute investment advice.
Tax treatment depends on the individual circumstances of each client and may be subject to change in the future.
Past performance is not a reliable indicator of future results.

Customer support

Still need help? Contact our customer support team support@clim8.com