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Frequently Asked Questions

Find answers to our most frequently asked questions

What’s the platform fee?

We charge a 0.6% annual service charge. We calculate and bill our service charge in the first week of each month, for the previous month. You will see this on your quarterly statement.

What’s the average product cost (estimated)?

Depending on the profiles and model portfolios, our average portfolio cost is typically between 0.46% and 0.61% per year. These are taken directly by the asset and fund providers and cover the costs incurred in trading assets in the portfolio and for providing the investment platform.

Let’s look at an example in cash terms:

Service charge
James invests £1000 in a portfolio. Over the year, his service charge will be 0.6% of £1000, which is £6 per year or £1.50 per quarter or £0.50 per month.

Product costs (estimated)
James’ portfolio is invested in these third-party funds: Jupiter, Pictet and iShares. Their respective share of his portfolio is 5%, 10% and 15%. To invest in these funds Jupiter charges 0.3%, Pictet charges 0.5% and iShares charges 0.4%, all on an annual basis.

So the fund costs in this example are:
Jupiter, we calculate 5% of the £1000 invested, is £50. Then we calculate 0.3% charge on £50, which is £0.15.
Pictet, we calculate 10% of the £1000 invested, is £100. Then we calculate 0.5% of £100, which is £0.50
iShares, we calculate 15% of the £1000 invested, is £150. So the fee is 0.4% of £150, which is £0.60.

Product cost using this example then equals a total of £1.25 over the year, or £0.31 per quarter or £0.10 per month.

What’s your market spread? 

Orders to buy and sell securities on your behalf are transmitted to the respective counterparties that the investment manager trades with. All investment order activity is subject to a market spread (the difference between the price to buy and the price to sell). We work hard to minimise the cost which we expect to be around 0.06% per annum. We are also subject to the best execution obligation to you, which means that when we transmit orders for execution, we need to have taken all sufficient steps to get you the best possible result with respect to the overall total cost of trading.

So the total cost per year in this example based on £1000 investment:

  • Service charge: £6
  • Product costs (estimated) : £1.25
  • Market spread (estimated): £0.60
  • Total cost: £7.85

What’s your withdrawal fee?

We don’t charge a fee to withdraw money from your account. Any trading and platform costs incurred to the point of withdrawal will be deducted as they are charged in arrears.

What’s your transfer-out fee?

We don’t charge a transfer-out fee if you decide to transfer to another provider. Only monthly costs incurred from trading to the point of transfer will be taken.

With investing, your capital is at risk. For illustrative purposes only and does not constitute investment advice.
Tax treatment depends on the individual circumstances of each client and may be subject to change in the future.
Past performance is not a reliable indicator of future results.

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